It is our commitment to best practises, exceptional service standards and our extremely competitive fee structure saving our clients thousands of dollars that has seen our client list grow and grow.

We maintain a boutique identity so that we can maximise the attention we pay to our clients, as well as providing them with our specialised local knowledge to deliver a seamless experience and because of this we consider ourselves to be your best choice to manage your Owners Corporation

How much attention does your property deserve?  

Some managers believe they can juggle thousands of “lots” at once. So many times we hear about the frustrations and stresses that can occur with a lot of Owners Corporations … lack of communication … poor service … delays in processing work orders and insurance claims … disillusioned committee members, unfinished projects … long, drawn out meetings with no positive results

You might sign up with the Director and end up with various “newbies” looking after your most important asset. They market this as you have a “team” behind you, but in reality, it means you are getting a team of less experienced managers looking after your property who just don’t have the proper experience. It probably is not an approach that gives anyone confidence and more importantly you the knowledge that you have the best person looking after your most important asset. Doing things well takes time and to give your property a deserved level of attention, we strictly limit the number of “lots” at any time to 500 at the most. By doing so, we ensure our clients are kept fully informed, that the property is well maintained and improved on and that ultimately your property is cared for as if you personally were looking after it.

It’s refreshing to know just who you are dealing with 

Most Owners Corporation are hectic places and getting hold of your manager, their assistant or someone who knows just what’s going on can be a trying experience. When you call us, we pick up the phone, when you speak you have our undivided attention and when it’s time to discuss issues you have someone with years of experience on your side.

Price does matter 

Our simple, competitive fee structure provides exceptional value for money, but just as importantly the performance of your manager will likely determine whether you get it. We are dedicated to delivering outstanding results. Our proven approach has seen us consistently achieve results far exceeding clients’ expectations.

“It has always been and always will be about quality & service. We are passionate and dedicated to ensuring our clients receive the finest experience with their number one asset”

Doing it better

Our energy and expertise are directed at maintaining your property and ensuring all aspects are handled smoothly and professionally.  How do we do this – we ensure all our paperwork is in place and updated regularly to meet the requirements of the ever-changing rules and regulations. We conduct a thorough inspection each year. This ensures that the property is well maintained and compliant, with the aim of protecting all owners from any potential risk or negligence claim. Also, it provides investors with a regular update and the condition of the property.  We will always seek approval from the committee for any maintenance works to obtain authorisation.  However sometimes in an emergency we may not be able to wait and will need to authorise the works i.e. sewage spilling in the common property and roof leaks. As a bonus we utilise the most advanced cloud-based Owners Corporation management application that, via an online portal ensures total transparency for all owners, with detailed information available online from anywhere and at any time.  Multi-level security ensures that renters have limited access, owners have a greater level of access whilst your committee have full access to all areas of the portal.

Your Portal information

• View current Levy notices, payment receipts and full account history for your lot.
• View and download notices of annual and special general meetings and copies of meeting minutes.
• View detailed information on your Owners Corporation’s financial position including Cash Book, Balance Sheet and annual Budget.
• Report maintenance issues directly to your Owners Corporation Manager.
• Owners “Notice Board” alerting owners and renters to maintenance work being carried out or other issues relating to the Owners Corporation.

• The Community Wall area encourages renters and owners to interact, keeping each other informed on what is happening in your building.
• A Committee Wall allows elected committee members to communicate with each other and their Owners Corporation manager. The Committee Wall is a great continuous record of all communications for your committee.
• Order Owners Corporation Certificates,
• Order keys, remotes or swipe cards.

Overheads or real value  

Noble House Owners Corporation believe in the “client relationship first”. We charge a lot less than other companies, and we give you an assurance to best practises, and exceptional service standard.  With our total commitment to exceptional client care and having an outstanding record for exceeding clients’ expectations – why would you pay someone else three or four times our fee after they add their “special costs”?

If only I had made the right choice 

We understand that not every business today is 9 to 5. Our owners have access to our portal 24 hours a day 7 days a week. When you sense your manager isn’t performing it can be extremely frustrating and ultimately very expensive. So after all the submissions, discussions on fees, and a little bit of chest beating, the only thing that is relevant is the manager who has displayed enough knowledge to make you feel comfortable, has given you a strong sense of trust and has made you feel confident enough that they will get the best outcome for you.

Our Services

• Initial Set Up & Activation of Owners Corporation
• Hold initial Annual General Meeting.
• Arrange Owners Corporation Common Seal
• Notification to Land Victoria of changes to Owners Corporation contact details
• Obtain quotations for Building & Public Liability insurances
• Obtain quotations for all necessary maintenance contracts & other required services.
• Attend to registration of GST & Tax File Number, where required.
• Prepare proposed budget
• Assess Lot entitlements & liabilities under the Plan of Subdivision & set fees.
• Generate Minutes of Meeting
• Arrange preparation & installation of Owners Corporation Plaque.
• Establish Grievance Procedure for dispute resolution
• Prepare Model Rules & attend to Registration of Rules with Land Victoria, where required
• Prepare Maintenance Plan (for Prescribed Owners Corporation).
• Set up & maintain sinking fund, where required.

Our management will then include the following:

• General Management Services
• Maintaining of Books of Account to include;
  • Annual Income and Expenditure Statement
  • Annual Profit and Loss Statement
  • Balance Sheet
  • Annual Budget

• Maintain Owners Corporation Minute Book.
• Record and maintain Owners Corporation Members Register.
• Collection of Owners Corporation fees and levies and payment into Trust Account. Includes issuing of notices for fees & levies
• Generate invoices to debtors, where applicable and collection of payment.
• Arrange payment of creditors from Owners Corporation funds.
• Ensure service and maintenance agreements for fire service, sprinkler service, alarm monitoring services etc, where applicable, are current.
• Attendance to Essential Services requirements & maintenance contracts (where applicable)
• Arrange routine general repairs and maintenance of common property.
• Arrange building and public liability insurances, to include quotes for renewal & insurance valuations, (Prescribed Owners Corporation) if requested.

• Convene and conduct Annual General Meeting to include:
  • Preparation of financial budget
  • Provision of financial statements & reports
  • Issuing notices and forms of proxy
  • Meeting Agenda

• Distribute copies of Minutes of Annual General Meeting to members.
• Record and maintain Owners Corporation Minute Book.
• Provide general advice pertaining to the Subdivision Act & Owners Corporation Regulations
• Implement grievance procedure.
• Annual site visit / general common area inspection

 Additional Services

• Set up & activation of Owners Corporation
• Issue Owners Corporation Certificate
• Attendance to Change of Address notification
• Preparation & lodgement of Additional Rules
• Preparation & lodgement of insurance claims
• Arrange & convene Special General Meetings
• Arrange Postal Ballots
• Issue & collect Special Levies
• Attendance to debt recovery
• Arrange major works
• Attendance to arranging emergency repairs
• Attendance to dispute resolution

What we do for property developers

• Preparation budgets for contracts that focus on cost minimisation for marketability.
• Establishment of additional or special Owners Corporation rules specific to each property
• Arrange Strata insurance in accordance with state legislative requirements
• Complete property maintenance of common areas during the post settlement and occupation, periods including onsite representation.
• We offer a welcome pack handover service to ensure that the purchasers are welcomed into their new home.
• We organise an initial meeting with all the new owners to establish a chairperson and committee and get an operational owners corporation

We would be delighted to chat with you about your current development, or even the one you are planning next.

We are not a big corporation so every one of our clients is important to us.

Feel free to contact our office and speak to one of our managers on how we can best help you on 9527 1211 or Contact Us..